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Cisco Webex Attracts 500m Meeting Participants In April

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… Gets new security enhancement for secure collaboration

BY LINDA JACBOS, Lagos, Nigeria

Cisco today said its Webex, a meeting collaboration tool, in April 2020, Webex supported half a billion meeting participants who generated 25 billion meeting minutes – more than triple the average volume.

Today, Cisco announced key Webex enhancements to help, including: industry-leading security and compliance capabilities, intelligent and actionable insights to deliver consistent user experiences, and an integration with Box.

Additionally, the integration of Epic for healthcare will give patients choices for engaging with providers key to their wellness. As a long-time market leader, Webex continues to support the changing needs of our customers.

Javed Khan, VP and GM, Cisco’s Collaboration Group “Keeping employees, heads of state, healthcare providers and many more securely connected and productive is at the heart of what we do. Even before the pandemic, Cisco was one of the world’s largest collaboration providers, supporting nearly half the world’s video conferencing.

“Now we’re supporting 3X the normal volumes. We are proud we could be there for our customers when they needed us most, and we will continue to be there moving forward as we navigate through these times.”


Webex has become a lifeline for hospitals, federal governments, higher education, and businesses big and small. To stay ahead of demand and continue to deliver the quality our users expect, we’ve invested in incredible amounts of global capacity; in fact, we are now running the Webex platform at 3X the previous capacity. 
 
As the world’s largest enterprise security company, Cisco is committed to security, privacy and transparency – it’s why Cisco Collaboration is trusted by 95 per cent of the Fortune 500. Building upon the security capabilities designed into the Webex platform, we’ve now extended data loss prevention (DLP) retention, Legal Hold and eDiscovery to Webex Meetings.

This gives an unprecedented level of security and protection for all meeting content – recordings, transcriptions, action items and highlights. This is yet another industry-first security offering for Webex Meetings. We are also expanding our end-to-end encryption options to include AES 256 Bit encryption with GCM mode, providing increased protection for meeting data and resistance against tampering.
 
– New means to manage an enlarged remote workforce and a return to office. 
Cisco Webex Control Hub provides intelligent and actionable insights, enabling IT to manage all collaboration workloads through a single pane of glass whether workers are at home or in the office. COVID-19 era use-cases for Control Hub include:

– Instantly deploy Webex Assistant, our voice assistant technology, to conference room devices. Control Hub makes this a simple task even if you have tens of thousands of devices. This will minimize the number of times people touch the screen or touchpad in shared spaces. 

– Tap into deep insights about meeting room usage to influence not only cleaning schedules but also how a company plans the future office layout. Easily identify the most used rooms—use this data to inform cleaning schedules or rethink how to configure meeting spaces to better meet needs.

– Drill down into ‘real-time meetings’ data to better troubleshoot experiences and also understand changing workstyle patterns throughout the transition back to the office.

– Analyze usage trends to highlight which services and devices an organization needs to invest in.

– Easily troubleshoot and support remote workers, so teams remain productive.

 Also, the company is adding to Control Hub a cloud-connected UC feature that simplifies IT workflows for hybrid deployments and expanded Webex Calling analytics. Read about them here
 
Additionally, Cisco has now integrated Webex Teams and Box, the leading cloud content management platform that is used by 68 per cent of the Fortune 500 and nearly 100,000 businesses globally. Of course, Webex Teams already has a highly secure, easy-to-use file sharing capability built right in. But now customers can choose to use Box as well as any of the other platforms being integrated.
 
–  Cisco is making telehealth easier for patients and providers alike by integrating with Epic.
Cisco’s new integration with Epic electronic health record software enables providers to use Webex Teams to conduct a video visit with a patient, review medical history and update clinical documentation. Patients don’t need to download anything—they simply login to the highly secure session over a web browser and get the care they need.

More than 250 million patients have a current electronic record in Epic. Other Cisco Partners are also building and deploying telehealth applications and solutions, helping clinicians to deliver care to patients around the world.
 

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Technology

WATRA Advocates E-Governance and Technology to Boost Jobs for Youths In Nigeria, W/Africa

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WEST Africa Telecommunications Regulators Assembly (WATRA) has advocated greater adoption of e-Governance and concerted effort to expand the digital economy in Nigeria and other countries of West Africa. 

The executive secretary of WATRA, Aliyu Yusuf Aboki stated that this will boost investment and create quality jobs for young people in Nigeria and West Africa. He stated that despite the comparatively low rate of literacy in West Africa, there is a very wide scope for digitizing government services. 

He said he sees the enormous opportunity for e-governance as he travels across the 15 ECOWAS states. He explained that governments at all levels could increase their taxes dramatically by digitizing the identities of taxpayers and tax collection processes. He also emphasized that there is a great opportunity to expand access to education and healthcare through digital tools. 

 WATRA is a regional organisation that has the mandate to promote the adoption and harmonization of regulations that stimulate investment in telecommunications and increase affordable access for citizens.

 The WATRA boss cited the example of India where over 1 billion citizens, including the poorest citizens, could easily receive or make payments using their telephones through a government-supported platform, the Unified Payments Interface (UPI).

 Other government-backed digital schemes in the country enable municipal governments to manage healthcare online and citizens to store and readily access government documents such as tax returns on their phones. 

Aliyu pointed out that the digitalization of government services has transformed the lives of the 273 million Indians who are classified as living in poverty. While noting progress in the adoption of ICT to deliver and manage government services in West Africa, the WATRA boss emphasized the need to scale up existing schemes in the sub-region. 

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Africa Region

Africa’s Smartphone Market Declines 3.4% In Q1

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Africa’s smartphone market declined 3.4 per cent quarter on quarter (QoQ) in Q1 2023 to total 17 million units, the lowest level of shipments since the start of the COVID-19 pandemic in Q1 2020.  That’s according to the latest figures announced by International Data Corporation (IDC), with the firm’s newly released Worldwide Quarterly Mobile Phone Tracker showing that rising inflation and local currency depreciations against the U.S. dollar have negatively impacted demand for smartphones across the continent.

Shipments of feature phones across Africa also declined in Q1 2023, although not to the same extent as smartphones. Feature phones remain relatively affordable and are still the preferred secondary device option for many consumers.

“Africa’s smartphone declined throughout 2022 amid weak consumer demand, and this has been exacerbated by rising inflation and higher device prices,” says George Mbuthia, a senior research analyst at IDC. “The average selling price (ASP) for smartphones grew QoQ due to high import costs and the fact that many vendors’ flagship devices are now equipped with 5G and have therefore moved up in price to the premium segment.”

Africa’s top 3 smartphone markets recorded a mixed performance in Q1 2023. South Africa and Nigeria both saw shipments decline QoQ, while the Egyptian market registered growth. South Africa was impacted by seasonality issues and weak demand, meaning vendors were unable to bring in new units while they continued to clear the channel. Egypt remains below its potential, but local assembly is picking up in the country and the government has now dropped its “letters of credit” requirement for vendors, both of which have helped the market to recover from its low base.

Transsion (Tecno, Itel, and Infinix) accounted for the largest share for smartphone shipments across Africa in Q1 2023, despite experiencing a decline in units. Samsung placed second, while Xiaomi came in third.

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Africa Region

M-KOPA raises $250m to scale high-impact consumer fintech across Africa

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M-KOPA, a leading fintech platform, today announced it successfully closed over $250m in new debt and equity funding to expand its financial services offering to underbanked consumers across Sub-Saharan Africa. This marks one of the largest combined debt and equity raises in the African tech sector, enabling M-KOPA to continue its rapid growth.

Over $200m in sustainability-linked debt financing was led and arranged by Standard Bank Group, Africa’s largest bank and long-term strategic partner to M-KOPA. Other participating lenders include The International Finance Corporation (IFC), funds managed by Lion’s Head Global Partners, FMO: Dutch Entrepreneurial Development Bank, British International Investment, Mirova SunFunder and Nithio. A further $55m in equity investment was backed by existing strategic investor Sumitomo Corporation, which is contributing $36.5m to the total raise and will engage closely with M-KOPA on new growth markets and products. Blue Haven Initiative, Lightrock, Broadscale Group and Latitude, the sister fund to Local Globe, also participated in the transaction.

M-KOPA’s fintech platform combines the power of digital micropayments with the Internet-of-Things (IoT) to provide customers with access to productive assets. In markets where individuals have limited pre-existing financial identities and conventional collateral, M-KOPA’s flexible credit model allows individuals to pay a small deposit and get instant access to everyday essentials, including smartphones, electric motorcycles and solar power systems, and then graduate to digital financial services such as loans and health insurance. M-KOPA’s solution embeds credit into the product through a smart digital connection, giving customers ownership instantly, which they can pay off through micro-instalments over time. The company has sold over 3 million of these products through a unique direct sales model that includes more than 10,000 agents. M-KOPA’s operations started in East Africa and successfully expanded to Nigeria in 2021 and, more recently, Ghana. From 2020 to 2022, M-KOPA recorded a compound annual growth rate of 85% in new customer acquisition, and was recently recognised as one of Africa’s Fastest-Growing Top 100 companies by the Financial Times for two consecutive years, in 2022 and 2023.

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