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90% of Customers Consider Counterfeiting a Serious Issue to their Organisation- Survey

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90% of Customers Consider Counterfeiting a Serious Issue to their Organisation- Survey, SiliconNigeria

Findings from a recent HP survey in EMEA found that over 97 per cent of customers see HP’s Customer Delivery Inspections (CDIs) as a valuable service for their business, and 96 per cent feel they protect them from falling victim to fraudsters.

Customer Delivery Inspections, which are a free and effective feature of HP’s Anti-Counterfeit and Fraud (ACF) programme, offer customers a reliable way to confirm the authenticity of their stock.

They involve on-site checks of suspicious large or mid-sized cartridge deliveries in response to reports initiated by HP customers. If dubious deliveries are found, the HP ACF team are proactively alerted, and can follow up with appropriate action. Amid the COVID-19 disruption, HP has also offered photo-based CDIs if circumstances do not allow for an on-site visit.

It was also discovered that 60 per cent of customers planned to take steps to purchase safely in future, directly following with the HP CDI guidance. As a result, 98 per cent of customers surveyed would recommend HP CDIs to other customers.

“At HP, we are incredibly proud of the positive feedback our customers have given in response to our Customer Delivery Inspections,” said Suanne Schoewitz-Franchi, Global Lead of Supplies Anti-Counterfeit and Fraud Programme.

 “Unlike counterfeit goods, HP Originals are designed to meet our strict quality and reliable standards and to deliver superb performance and consistent results. Our high standards go beyond our products. With our survey finding that 91% of surveyed customers believe counterfeits present a risk to their business, it is important that we continue to fight fraudulent activity and ensure our customers have access to a reliable source of information and advice so that they have a peace of mind when buying HP products.

 With this in mind, HP maintains its commitment to protect our customers through our Anti-Counterfeit and Fraud programme, as shown by our quick action to adapt CDIs in response to the COVID-19 outbreak.”

Across EMEA over the last five years, HP has supported local law enforcement authorities to seize around 12.5 million items, including counterfeit cartridges, hardware products, and components.

 Most recently, between October 2019 to March 2020, HP, together with local authorities in Kenya, Nigeria and Tanzania, have successfully obstructed a number of counterfeit trading programmes and removed close to 200,000 illicit products from the African region, including fake HP printer cartridges and components to assemble further counterfeits.

HP is dedicated to empowering channel partners, customers, and enforcement authority representatives with the knowledge to identify fraudulent supplies and protect business.

In EMEA, close to 7,000 stakeholders have attended HP’s dedicate Education and Prevention activities. The company also cooperates closely with local and global law enforcement authorities to detect and dismantle illegal operations that produce counterfeit HP printing components.

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Business Intelligence

Inlaks Computers Retains ISO 27001 and ISO 22301 Certificates

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Inlaks Computers Retains ISO 27001 and ISO 22301 Certificates, SiliconNigeria

Inlaks, a foremost ICT infrastructure, and systems integrator in Sub-Saharan Africa has been re-certified to ISO/IEC 27001:2013 (Information Security Management System) and ISO 22301:2019 (Business Continuity Management System). 

In addition to the recertification, Inlaks was also successful at the surveillance audit of her ISO 9001:2015 (Quality Management System) and ISO/IEC 20000-1:2018 (IT Service Management System).

The managing director and CEO of Africa Operations, Kyari Bukar, said the management recognises the importance of developing, implementing, and maintaining its systems to international best practices hence the renewed commitment to getting the company certified to the different ISO standards.

Achieving ISO certification is a fundamental requirement for businesses in the last decade as new technology for business are changing faster than ever. 

ISO helps in focusing on the important areas of businesses and improving efficiency, thus providing sound foundations that increase productivity and profit.

Bukar said maintaining the PECB MS (MSECB) Management System Certificates proves the dedication of Inlaks leadership and team towards the continual improvement of our processes and services.

Bukar explained that as a leading information technology solution provider in Africa, we remain resolute to the delivery of quality IT services while also ensuring the security of our information system and assets in order to meet the enterprise business objectives and ensure continuity of our operations.

“This commitment to the delivery of business continuity and information security extends to personnel at all levels of the organisation.  We could not have achieved this success without the collective effort of everyone at Inlaks. 

“We do this by observing all applicable statutory, regulatory, contractual, and organisational requirements while providing these services and to minimise the impact of any interruption to our business activities,’’ Bukar further explained. 

“Our Business Continuity management system identifies critical business processes and risks, provides a plan to maintain or restore critical business operations from the effects of major failures or/and disasters and a plan to communicate with key people during the crisis,” Bukar added.

Established in 1982, INLAKS is an Information Technology Systems Integrator specialising in the deployment of dynamic and highly scalable ICT Infrastructure Solutions. 

Its customers cut across various segments including Banking, Telecommunication, Oil/Gas, Power, Utilities and the Distribution sectors of the economy. 

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Business Intelligence

Thomson Reuters, Adapt IT to Prioritise Tech Agility in Sub-Saharan Africa

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Thomson Reuters Adapt IT to Prioritise Tech Agility in Sub-Saharan Africa, SiliconNigeria

A newly expanded collaboration between Thomson Reuters, a leading provider of business information services, and Adapt IT, a reputed service provider of leading specialised software and digitally-led business solutions in Sub-Saharan Africa, will enable more businesses across the region gain competitive advantages through the technology solutions both provide.

A newly expanded collaboration between Thomson Reuters, a leading provider of business information services, and Adapt IT, a reputed service provider of leading specialised software and digitally-led business solutions in Sub-Saharan Africa, will enable more businesses across the region gain competitive advantages through the technology solutions both provide.

With economic recovery and growth for the region forecast at 2.7% for 2021 according to the World Bank, the drive for digital transformation across business in multiple industry sectors is accelerating following a year of contraction driven by the COVID-19 pandemic.

The combined capabilities of Thomson Reuters and Adapt IT ensure a broader range of technology implementations, increased operational efficiencies, and enhanced maintenance and service support for existing and new clients in markets across Sub-Saharan Africa.

“In the same way that our clients trust us to empower them with systems and technologies that can scale with their business, our collaboration with Adapt IT will enable us to increase the breadth and depth of our service footprint across this key region,” said Jackie Rhodes, managing director, Asia & Emerging Markets at Thomson Reuters. “The synergies we enjoy in terms of providing best-in-class solutions will benefit our respective clients, ensure a consistent level of quality engagement, and support and deliver a significantly stronger offering.”

Organisations currently leveraging legal, tax, global trade software, regulatory intelligence, and compliance solutions from Thomson Reuters will benefit from the new arrangement with Adapt IT, including access to their business advisory capabilities and established network.

Tiffany Dunsdon, chief commercial officer, Adapt IT, said: “Our alliance with Thomson Reuters means more clients can access more world class technology solutions backed up by local expertise and the deep sector knowledge Adapt IT offers. We’re delighted to be working together to help corporations achieve greater success in an increasingly complex business environment.”


With economic recovery and growth for the region forecast at 2.7% for 2021 according to the World Bank, the drive for digital transformation across business in multiple industry sectors is accelerating following a year of contraction driven by the COVID-19 pandemic.

The combined capabilities of Thomson Reuters and Adapt IT ensure a broader range of technology implementations, increased operational efficiencies, and enhanced maintenance and service support for existing and new clients in markets across Sub-Saharan Africa.

“In the same way that our clients trust us to empower them with systems and technologies that can scale with their business, our collaboration with Adapt IT will enable us to increase the breadth and depth of our service footprint across this key region,” said Jackie Rhodes, managing director, Asia & Emerging Markets at Thomson Reuters. “The synergies we enjoy in terms of providing best-in-class solutions will benefit our respective clients, ensure a consistent level of quality engagement, and support and deliver a significantly stronger offering.”

Organisations currently leveraging legal, tax, global trade software, regulatory intelligence, and compliance solutions from Thomson Reuters will benefit from the new arrangement with Adapt IT, including access to their business advisory capabilities and established network.

Tiffany Dunsdon, chief commercial officer, Adapt IT, said: “Our alliance with Thomson Reuters means more clients can access more world class technology solutions backed up by local expertise and the deep sector knowledge Adapt IT offers. We’re delighted to be working together to help corporations achieve greater success in an increasingly complex business environment.”

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Africa Region

Refinitiv Expands Economic Data Coverage across Africa

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Refinitiv Expands Economic Data Coverage across Africa, SiliconNigeria

Building on its commitment to drive positive change through its data and insights, Refinitiv today announced the expansion of its economic data coverage of Africa.

The new data set allows investment managers, central bankers, economists, and research teams to use Refinitiv Datasteam analytical data for detailed exploration of economic relationships and investment opportunities among data series covering the African continent.

Securing reliable, detailed, timely, locally sourced data has not been easy for economists who have in the past had to use international sources which often can take many months to update and opportunities to monitor the market can be missed. Because Africa is a diverse continent, economists and strategists need more timely access to country-specific data via national sources to create tailored business, policy, trading and investment strategies to meet specific goals.

Africa continues to develop critical infrastructure, telecommunications, digital technology and access to financial services for its 1.3bn people. The World Bank estimates that over 50% of African inhabitants will be under 25 by 2050. This presents substantial opportunities for investors who can spot important trends and make informed decisions based on robust and timely economic data.

Stuart Brown, Group Head of Enterprise Data Solutions, Refinitiv, said: “Africa’s growing, dynamic and fast evolving economies makes it a focal point for financial markets today and in the coming decades. As part of LSEG’s commitment to empowering the global markets with accurate and timely data, we are excited about making these unique datasets available via the Refinitiv Data Platform. Our economic data coverage of Africa will provide our customers with deeper and broader inputs for macroeconomic analyses and enable more effective investment strategies and economic research.”

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