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Fintech 1000+ Tasks Stakeholders on Crowding at ATM Locations

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Nigeria’s foremost informal association in the banking, financial and allied technology sector, Fintech 1000+ has tasked all stakeholders in the financial sector to urgently address crowding at Automated Teller Machines (ATMs) especially as part of a national Covid-19 mitigation plan by deploying more machines in more locations.

This was stated in the communiqué of the Fintech1000+ Special webinar titled “What Future For ATMs In Nigeria – Death Or Resurgence” according to the communiqué signed by the CEO of eMaginations, Sola Fanawopo.

In the communiqué, they recommended that all Policy action by the Government, Central Bank of Nigeria (CBN) and Banks should urgently address crowding at ATMs (especially as part of a National Covid-19 mitigation plan) by restoring economic viability for the channel, Rapid expansion in ATM deployment, Access to investment funding & FX availability for network expansion similar to what has been done for SANEF, Incentive ATM deployment to remote/semi-urban/rural areas.

They noted that ATMs will remain relevant as the only channel offering essential cash services on 24×7 basis and at the most affordable rate to the most vulnerable low/mid income consumers across the nation.

Rollout of additional ATMs to meet current shortfall and build capacity for the large unbanked population being on boarded via the numerous financial inclusions initiatives including the customers of the newly licensed payment service banks (PSB).

“It is seen as the bank branch of the future as ATMs are expected to play a more critical role as part of branch transformation initiatives to serve customers affected by branch closures. ATM deployment to more offsite locations that is proximal (closer) to the target users. Banks should improve accuracy of selecting new ATM deployment locations by leveraging the latest affordable technologies for mapping consumer.

Fintech 1000+ further recommended that all ATMs must evolve amid rapid changes in the economy and rise of digital payment alternatives to meet the evolving needs of current and future customers. This should include upgrading existing ATMs to support for Card-less transactions to serve Under/Un-banked. 

As some of the existing ATMs reach end-of-life, banks are expected to replace such with new generation ATMs incorporating vital add-on features and services to meet the evolving needs of younger consumers including millennials.

In addition, for new acquisitions, Banks should adopt newer generation / Advanced ATMs with enhanced feature capabilities which includes Interoperability / mobile integration (NFC, QR Codes), etc for frictionless contactless transactions to attract millennial users.

Also, Add-on Features which is expected to focus on Cash Deposit / Recyclers (for efficient cash management), Interactive / Video Teller Machines (capable of fully replacing a physical branch) as well as Biometric Scanners/AI enabled Cameras (for biometric identification of consumers to drive enhanced cardless usage).

“Recognising that this is the most important factor responsible for the shortfall of ATM deployment he advised that Banks and related stakeholders should leverage the current initiative to re-engage with CBN to address the unviable economics of the ATM channel and fast track a resolution in the interest of the generality of Nigerian who depend on the ATM for daily sustenance. 

“Also, CBN must take the initiative to drive rapid adoption of Cash Deposit ATMs in order to build scale and actualize the benefits to all stakeholders,” the communique stated.

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Financial

Huawei Moves Into Financial Services Industry

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Huawei announced the launch of the Financial Partner Go Global Program (FPGGP) Acceleration Program during the 2024 HiFS Frontier Forum. Huawei aims to work with more partners that have extensive industry-specific experience, focus on key scenarios within digital transformation in the global financial industry, and unite program participants and their capacity to innovate.

In this way, Huawei and partners can support the transformation and upgrade of customers in the financial industry throughout the lifecycle from consultation, solutions, to services, achieving win-win cooperation for all involved.

Jason Cao, Vice President of Huawei and CEO of Huawei Digital Finance BU, stated that Huawei is committed to building a global ecosystem for the digital finance industry. This involves global leading partners, those who are engaged in the local industry, and who are innovators in segmented scenarios. “Huawei has worked with partners to develop innovative scenario-based solutions in eight mainstream industry scenarios, from infrastructure O&M to application system platforms, from core business transactions to big data applications, and from banking to insurance and securities.”

FPGGP made its debut in 2021. Over the past three years, FPGGP has worked with 11 partners to successfully deliver solutions and complete digital transformation for over 20 financial customers in 14 countries and regions worldwide. Now, it had 24 partners join in China, among which six became council members: Sunline, Tongdun Technology, Netis, Wallyt, Sinosoft, and Chinasoft International.

Roger Wang, Vice President of Huawei Digital Finance BU and President of Global Partnerships, said that Huawei stick to the “Partners + Huawei” strategy and keep cooperating with world-leading financial partners for shared success, and provide excellent solutions, innovation capabilities, and outstanding practices with partners. As of May 2024, Huawei has served over 3600 financial customers in more than 60 countries and regions, including 53 of the world’s top 100 banks.

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Emerging Technologies

Access Holdings Calls for Responsible Use of AI

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Access Holdings PLC, a leading financial services group, has echoed the need for ethical considerations in using Artificial Intelligence (AI), calling stakeholders in the financial industry to factor its sustainability implications. This call to action was driven by a compelling keynote address delivered by Lanre Bamisebi, Executive Director of IT & Digitalisation at Access Holdings, at the Smart Banking Summit 2024 held in Kenya  recently.

Speaking on the topic, “AI Guardians: Securing Compliance and Mitigating Risks,” Bamisebi’s keynote shed light on the imperative to strike a balance between innovation and responsibility as the banking sector and broader society embrace AI’s transformative potential.

“Artificial Intelligence has the power to revolutionise our societies. Over the years, this has become increasingly evident, offering unprecedented opportunities for growth, efficiency, and innovation. From enhancing customer service to optimising risk management, AI’s potential benefits in finance are vast. However, as we embrace AI, we must also ensure that its deployment is ethical, secure, and compliant with regulatory standards to mitigate risks effectively,” he said.

As the transformative power of AI continues to fuel innovation, concerns remain about its negative impact on the environment. According to OpenAI researchers, since 2012, the amount of computing power required to train cutting-edge AI models has doubled every 3.4 months. They also posit that by 2040, the emissions from the Information and Communications Technology (ICT) industry will reach 14 per cent of the global emissions, with the bulk of those emissions coming from ICT infrastructure, particularly data centres and communication networks.

Speaking to these concerns, Bamisebi said, “The exponential growth of AI adoption must be met with thoughtful consideration for its environmental footprint. As we harness the power of AI, we must prioritise sustainable practices to mitigate its energy consumption and carbon emissions, ensuring a harmonious coexistence between technological advancement and environmental preservation.

“We must embrace our roles as guardians, and place comprehensive regulatory frameworks, ethical standards, and continuous learning at the fore of our considerations so that we create a future that is safe, inclusive, and prosperous for all,” Bamisebi charged.

Themed ‘Navigating the Next: Africa’s Leap into Smart, Secure, and Inclusive Banking’, the summit was a pivotal gathering of leaders spearheading the digital evolution in the African banking and finance space.

Other contributors at the summit include Winnie Kaaka, Head of Product and Digital Banking, Access Bank Plc; Harry Hare, Co-Founder and Chairman, dx5; Moses Okundi, CIO/CTO, Absa; Tim Theuri, CISO, Safaricom/M-Pesa Africa; Daniel Adaramola, CISO, SunTrust Bank Nigeria Ltd; Steve Njenga, Founder and CEO, Metis Technology Solutions Ltd, and more.

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IT in Banking

Tribunal Okays Visa and Mastercard Card Fee Case

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A UK tribunal has ruled that interchange fee lawsuits against Visa and Mastercard can proceed. The two US giants are being sued on behalf of hundreds of merchants over the multilateral interchange fees charged for accepting card payments.

Having initially declined to certify the cases, London’s Competition Appeal Tribunal has now given the green light for revised applications to proceed. The decision is the latest development in a long-running series of suits over the fees Visa and Mastercard charge merchants.

Commercial litigation law firm Harcus Parker is bringing the case on behalf of UK businesses in a case that could seek at least £7.5 billion in compensation.

Last month, the Payment System Regulator stepped back from imposing financial penalties on Visa and Mastercard scheme and processing fees, despite evidence that the firms are running an effective duopoly in the supply of services to merchants.

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