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Financial Inclusion and Cybersecurity in the Digital Age

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By Kristalina Georgieva, IMF Managing Director

Let me start today with two key facts.

First: on average, 106 people gain access to the Internet in sub-Saharan Africa every second

Second: hackers attack computers with Internet access an average of once every 39 seconds. Think about that.

If these statistics holds true, in just a minute of me speaking over 6,000 people would gain access to the Internet in sub-Saharan Africa. This is great news. But somewhere, someone is under a cyber attack, with another one just about to hit.

This brings me to a very important point: COVID-19 accelerates our digital advancements, and opportunities are multiplying at an even faster pace. But so are the risks. And if we want to harness the great power of technology to lift people up, we need to deal effectively with the threats that can bring technology down and harm lives and livelihoods.

This matters tremendously for financial inclusion, an area where the digital transformation creates so many opportunities. Financial inclusion is one of the most powerful tools we have to fight poverty and lift up living standards. It is also crucial for empowering women.

The good news is that we have already made some great strides toward financial inclusion.  An additional 1.2 billion adults worldwide have gotten access to a bank account since 2011. Today, 69% of adults have an account. But while we have made progress, much remains to be done.

Close to one-third of adults—1.7 billion—are still unbanked. About half of unbanked people include women from poor households in rural areas or out of the workforce. Increasingly, it is digital financial services that we are turning to in order to close these gaps and bring finance to the most vulnerable.

But just as we are becoming more reliant on digital financial services, the number of cyberattacks is growing. In fact, attacks have tripled over the last decade, and financial services continue to be the most targeted industry. Attackers target large and small institutions, rich and poor countries, and operate without borders.

These cyber threats can have a grave impact on financial stability — the subject of a Staff Discussion Note the IMF has just published this week: “Cyber Risk and Financial Stability: It’s a Small World After All.” And in threatening financial stability, cyber attacks can also deny people the benefits of financial inclusion.

For example, what if a cyber attack takes a bank down and a remittance doesn’t go through? What if a mobile money app is hacked and a family cannot get a cash transfer they need to pay for food?  So make no mistake: in this digital world, efforts to expand financial inclusion and strengthen cyber security must go hand in hand.

What can we do? First, of course, make digital financial inclusion a top priority as we recover from this pandemic. Digital financial innovations can open up new possibilities for people around the world.

There is more demand for digital financial services, and more opportunities for financial inclusion – mobile money apps, for example, become even more relevant when social distancing is necessary. Those should be made as broadly available as possible to everyone, everywhere. Prioritizing development finance for digitalization and financial inclusion is paramount if we want to prevent the danger of a more unequal world.

Second, we need to build a safe, secure, and robust system that supports digital financial inclusion.  Nowhere are there more possibilities for damaging disruptions from cyber attacks than in the financial sector – a highly interconnected network where important transactions are happening rapidly among many different actors, and where trust is critical. A major cyber attack could seriously threaten financial stability.

And third: we must work together.

Over the years, each of our respective institutions have placed significant emphasis on these different areas – both financial inclusion and cybersecurity. But we cannot fulfill these core objectives in silos. That is a big reason we are having this workshop — to bring together all the relevant stakeholders to share our knowledge and enhance our collaboration.

As I conclude, I am reminded of an old saying: a ship is safe in harbor. But that’s not what ships are made for. Of course, there is a balance. You would not keep your ship in harbor – but you also would not sail it deliberately into unsafe waters. And you should build it so that it is strong and resilient.

The more we develop technologies, the more we will see great risks. But we should not let that stop us from doing so – from using it to make people’s lives better and bring opportunity to the most vulnerable. Instead, we can find a balance between advancing the technologies that facilitate financial inclusion – and ensuring these are safe, secure, and effectively regulated.

Working together, we can do it. Thank you.

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Financial

Adopting AI Responsibly in Public Finance

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Artificial intelligence (AI) is rapidly evolving from automating routine tasks to becoming a predictive—and even prescriptive—tool in public finance. At Thursday’s New Economy Forum Workshop, two panels explored how AI and GovTech are being used across governments, and how to scale responsibly while pushing innovation forward.  

“It’s not about getting one big thing right… [it’s about] getting 32 million things right,” said Edward Kieswetter, Commissioner of the South African Revenue Service. Since introducing AI tools like chatbots, biometric facial recognition for e-filing registration, and web-based assistance, South Africa has added $18 billion to its fiscal year revenue. Kieswetter pointed to three key gains: streamlining services for taxpayers, stronger compliance and fraud prevention, and most notably, increased public trust. 

Across OECD countries, “there is no single or even preferred model [of adoption]”, said Delphine Moretti, Working Party Lead on Public Financial Management and Reporting for the OECD. Governments are using AI to forecast economic trends and help inform spending decisions. France and Indonesia, for instance, use AI to monitor fiscal risk at the subnational level through accounting data. Still, oversight bodies, public financial management frameworks, and communities of practice are critical to help manage risk and ensure that innovation leads to real gains. 

In Brazil, AI is also being leveraged for fiscal education. Tania Gomes, Coordinator for Data, Products and Digital Transformation, Treasury of Brazil, showcased “Talk to SICONFI”, a generative AI agent that answers queries on public fiscal data across federal, state, and local levels. Promoting training and digital literacy for AI is just as essential, she added. 

AI tools can be scaled broadly at extremely low costs, but doing so requires strong risk management frameworks and agile governance, says David Hadwick, a researcher at the Centre of Excellence ‘Digitax’. Spanish Tax Agency’s Chief Information Officer, José Borja Tomé, illustrated this with the agency’s “test-and-pause” approach, underscoring that “assigning responsibility is key”. 

Panelists agreed that policies guiding AI use in public finance should prioritize transparency, fairness, efficiency, and use trusted, high-quality data. Increasingly so, “the metrics of AI ethics correspond to the metrics of performance for these administrations,” Hadwick added.

Culled from IMF.org

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Africa Region

Standard Chartered Joins Temenos Partner Programme

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Through the integration, financial institutions (FIs) on the Temenos platform will benefit from a faster go-to-market in accessing the Standard Chartered’s extensive currencies offering, allowing them to price services across more than 130 currencies and 5,000 currency pairs while managing exposure risks to FX market volatility.

The integration releases the strain on inhouse technology resources, which is considered beneficial for retail banks, wealth managers and payment providers handling low-value or high-volume transactions that sit outside their treasury function.

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Financial

Global Payments to Acquire Worldpay for $22.7bn

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  • The payments sector is getting a major shakeup, with Global Payments agreeing a $22.7 billion deal to acquire Worldpay from GTRC and FIS while offloading its Issuer Solutions business to FIS for $13.5 billion.

Global Payments says Worldpay provides highly complementary payments, software and commerce enablement technology to merchants and partners worldwide. On a combined basis, the company will serve more than six million customers and enable approximately 94 billion transactions and $3.7 trillion in volume across more than 175 countries.

Cameron Bready, CEO, Global Payments, says: “The acquisition of Worldpay and divestiture of Issuer Solutions further sharpen our strategic focus and simplify Global Payments as a pure play merchant solutions business with significantly expanded capabilities, extensive scale, greater market access and an enhanced financial profile.”

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